4/24/2023 0 Comments Easybee answering serviceIf you are looking for a great phone answering service, look no further than Easybee Answering ’s receptionists can do a lot in one call: We qualify leads, follow custom instructions, book appointments, accept secure payments for you, and intake new leads - 24/7. We take pride in being part of your team and we want to work constantly to deliver better services always. It is important that we trust them as they do their job and to know that they are always working with your best interest in mind.Īs you set off in your search for a phone answering service or you are reevaluating your current service, keep in mind these three pointers from someone who has dedicated the last six years of their life to this great industry.Īt the end of the day, our main goal is to make your life easier and to extend our business relationship indefinitely. Regardless, operators are trained to extract all the necessary information to relay the best message to you. Some callers are talkative, some are dry, some are rude, and some are kind. Because of this, we have trained operators to deliver protocol completion on each call even if staying off script is nearly impossible. Earlier, I mentioned that not all calls are equal. Our operators are carefully selected and trained to fit that description. A successful phone answering service operator needs to be assertive enough to grab and maintain control of a call while being gentle and professional enough to marvel the caller with excellent customer service. Even before they are hired, our recruitment team does a careful job of testing for qualities and skills that we have identified make a great operator. Using a script that is too rigid or being demanding when it comes to reading off the script makes operators sound like robots and this undermines their effort to deliver great customer service. Nine times out of ten, callers will have a unique way of approaching the call which may not be considered in the script. As we work with clients in setting up a script, we always recommend setting more of a guideline or protocol rather than a script operators should read verbatim. Though they have handled countless of calls for their business themselves, they tend to forget how each of those calls can be unique. Very often I see clients looking to set up their phone answering service and creating a very rigid script. We se calls as an assignment, and the fact that the call has disconnected does not mean that the assignment is over. If a client says something about the call, make sure to double check with Easybee if that is in fact what happened. If something in the message did not make sense, feel free to reply to it and someone at Easybee can follow up with more detail. Our clients that enjoy our services the most, understand that engaging with Easybee is like having a conversation with a team member. This does not mean that communication between your phone answering service and you should only flow in one direction. After each call, we send out a message to you. Unfortunately, most often than not, our clients forget that we are here in the same way that a receptionist or assistant is just down the hall from your office. Advice 1: Remember we are part of your team Today, I have the pleasure of sharing some advice for you to maximize your experience with us. Like any other industry, it has mutated dramatically, even through the last 6 years that I have been with Easybee. It was born in the switchboard rooms of big office buildings and hospitals back when voice travelled to cables and not the internet. Little did I know that the phone answering service industry had been around for years. As we set off to start Easybee from scratch, we thought we were pioneering the use of shared resources to take on such a fundamental business process like answering incoming calls. Back in 2016, I was first introduced to the phone answering service and virtual receptionist industry.
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